TARIFF RULE NO. 16
INTERRUPTION OF SERVICE
A. The Company will exercise reasonable diligence and care to furnish
and deliver a continuous and sufficient supply of electric energy to the
customer, and to avoid any interruption of delivery of same. The Company
will not be liable for interruption or insufficiency of supply or any loss,
cost, damage or expense of any nature whatsoever, occasioned thereby if
caused by accident, storm, fire, strikes, riots, war or any cause not within
the Company’s control through the exercise of reasonable diligence and care.
B. The Company, whenever it shall find it necessary for the purpose of
making repairs, changes or improvements to its system, will have the right
to suspend temporarily, the delivery of electric energy, but in all such
cases, as reasonable notice thereof as circumstances will permit, will be
given to the customer, and the making of such repairs, changes or
improvements will be prosecuted as rapidly as may be practicable, and if
practicable, at such time as will cause the least inconvenience to the
affected customer.
C. Should a shortage of supply ever occur, the Company will apportion its
available supply of electricity among its customers as authorized or
directed by the Public Utilities Commission. In the absence of a Commission
order, the Company will apportion the supply in the manner that appears to
it most equitable under conditions then prevailing. Any rules, regulations,
rates or contracts of the Company which are inconsistent with such order or
plan shall be deemed suspended while such order or plan is in effect and the
Company shall not be liable when it acts in substantial compliance with such
order or plan.
D. On a semiannual basis, the Company shall provide to the customer,
notification of the customer’s right to file compensation claims with the
Company for any loss, cost, damage or expense caused by an interruption of
service. The notification shall be on a separate information sheet enclosed
with the billing.
E. For a customer’s compensation claim to be valid, it must be filed with
the Company within thirty (30) days of the interruption of service. The
Company shall review every claim and shall compensate the customer for any
loss, cost, damage or expense as determined by the Company to be within the
Company’s control.
PUC Docket 6910 Effective: December 10, 1999
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Who Should File a Claim
If you experience an interruption of electrical service, you have the right
to file a claim. Please note that KIUC will not be liable for any loss
caused by accident, storm, fire, strikes, riots, war or any cause not within
the Company’s control through the exercise of reasonable diligence and care
(see Tariff Rule No. 16 on reverse side).
What Information is Needed
In addition to basic information such as your name, address and phone
number, we will need to know
the date and time of loss, the type of equipment/property that was damaged,
and the incident that caused the damage.
When and Where to File a Claim
For a claim to be valid, it must be filed with KIUC within 30 days of the
service interruption. Each claim will be investigated and if it is
determined that damage was due to negligence on the utility’s part, KIUC
will compensate accordingly. Properly documented receipts for actual or
estimated repair and replacement costs will then be forwarded to KIUC’s
insurance carrier for further action.
How to File a Claim
To begin the claim process, you may call
246-4300 and a representative will take the information needed to process
your claim.
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