We do our best to make sure outages don’t occur, but when they do our crews are committed to getting the lights back on as quickly and safely as possible.  You can stay up-to-date by following us on Facebook or by monitoring our outage map.

In the case of fire or any life-threatening emergency, call 911 before calling KIUC.

 

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Frequently Asked Questions

Unplug sensitive equipment

Keep one light on so you’ll know when power is restored. 

If someone in your household is dependent on medical equipment, be sure to have backup power and/or a temporary relocation plan.

Outages can last from a few seconds to a few hours and depends on the reason for the outage. In some extreme instances it may take days to restore. If there is a car accident KIUC crews may need to wait to restore power until the vehicles are cleared from the scene, extending the length of the outage. 

The main cause of outages on Kauai are trees on lines. Please plan before you plant! Windy and stormy weather, auto accidents and equipment failures also cause outages.

Check your breaker panel and reset any that have tripped

Reset (turn off and then back on) your main breaker located at or near the electric meter to your home.

Login to SmartHub and verify that your electric account is not past due.

Login to SmartHub (web or mobile) and navigate to Contact Us > Report an Issue/Inquiry > Power Outage button, or call 808.246.4300 and press option 5.

The service location and account name.  If the outage isn’t related to your service address, a description of the area.

Follow KIUC on Facebook or signup for text or email outage notifications via SmartHub.

Service limiting allows only about 600 watts of electric service to your home.  If you exceed this amount the service limiter may trip.  You can reset it by:

  1. Turning off all non-essential equipment.  600 watts normally powers a refrigerator and a few lights.
  2. Find your electric meter
  3. If meter display shows “ARM” push black button on face and wait 10 minutes.
  4. Contact KIUC during normal business hours to report your payment.

To help us restore outages faster, please have your house number clearly visible to help our crews find your service address.

Check your breaker panel and reset (turn off and then back on) any that have tripped.

Reset your main breaker located at or near the electric meter to your home.