Start or Stop Service

KIUC provides electrical service to Kauai – approximately 38,000 metered locations.

If you would like to start, stop or change your service, select the appropriate service application from the list below. Forms need to be downloaded and then filled out.

For faster processing and secure transmission of information, please use the document upload option on this page. Alternatively, you can email the documents to info@kiuc.coop, mail to KIUC, 4463 Pahee Street, Suite 1, Lihue, HI 96766-2000, or place in the drop box located at our Lihue office.

Contact Us

Start Service

If you are applying for electrical service to an existing home, the following will be required:

Residential Service Application Form or Commercial Service Application Form
Copy of valid, government-issued photo ID and W9 if the account will be in a business name
Credit Deposit – After your application has been processed, a representative will contact you with your account number, credit deposit amount and options for paying
A Service Processing fee of $20.00 and Membership fee of $0.01 will be billed on your first month's bill
Assumption Agreement for homes and businesses with existing photovoltaic (PV) systems or other generation

New Construction

As you begin plans for construction, we encourage you to apply for service early in the process to prevent delays in connecting your service. During the construction phase, you will be billed at the Schedule G (temporary) rate. After the final County approval or certificate of occupancy is received, you will be eligible for residential (permanent) power rate.

The following are required before we can provide service:

Residential New Construction Application Form or Commercial New Construction Application Form
Residential Permanent New Construction Application Form or Commercial Permanent New Construction Application Form – print and sign
Copy of valid, government-issued photo ID and W9 if the account will be in a business name
Copy of County approved plot plan with an “x” marking the location of where the meter socket will be installed
Copy of CPR map (if applicable)
Credit Deposit of $40.00
A Service Processing fee of $20.00 and Membership fee of $0.01 will be billed on your first month's bill
A $250.00 material and labor charge is required if temporary service will not be in its permanent location

The change from temporary power to permanent power is the responsibility of the customer. Rates will not be adjusted retroactively.

The following phone numbers are listed for your assistance.

County of Kauai Inspectors 808.241.4853 (Building Division)
Street Address Inquiries 808.241.4883 (County Engineering)

Meter Socket Upgrade/Relocation

To upgrade your electric service and/or to relocate your meter socket the following are required:

Application for Meter Socket Upgrade and/or Relocation
Copy of County approved plot plan with an “x” marking the location of where the meter socket will be installed
Copy of CPR map (if applicable)

The following phone numbers are listed for your assistance.

County of Kauai Inspectors 808.241.4853 (Building Division)
Street Address Inquiries 808.241.4883 (County Engineering)

Stop Service

Only the account holder can stop service. Contact us by one of the following methods:

Login to SmartHub and navigate to Contact Us > Report an Issue/Inquiry > Other Issues/General Inquiry and select Disconnect Service from drop down menu. Fill out the online form and click submit. A representative will contact you if more information is needed.
Call 808.246.4300 during business hours

Disconnects are done between 8 a.m. and 4 p.m. Monday-Friday excluding holidays. Weekend and holiday disconnects are not available.

Submit Start or Stop Service Forms

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Start or Stop Service Documents

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By clicking the "Submit" button, you consent to having all documents and disclosures provided or made available to you in electronic form, to the terms of this Agreement and to doing business with us electronically. You also consent and agree to the use of electronic records and electronic signatures in connection with transactions instead of written documents and handwritten signatures.